Your privacy is very important to us, that’s why we will never release your personal details to any company outside Sprouts in a Jar Partnership for mailing or marketing purposes. We will treat all your personal information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep your details on a secure server and we will fully comply with all applicable HK Data Protection and consumer legislation in place from time to time.

However, we would like to keep you up to date with a range of products and services provided by Sprouts in a Jar Partnership. This includes news of special events, promotions, product launches and catalogues. We are constantly looking for ways to improve our service, we may therefore occasionally contact you for research purposes. We may contact you by post, telephone, SMS text messaging and/or email.

Please note that you do not have to provide any information to use this website, but if you do choose to withhold essential data you will not be able to access certain sections or facilities within the site. If you do not wish to be sent further information but wish to make full use of this site, please click the relevant box indicating this wish during registration.

When you shop on this website, we will ask you to input and will collect personal information from you such as your name, email address, billing address, delivery address, telephone number, product selections, credit card, or other payment information, and a password. We may also collect, (and our third-party providers of advertisements and content may collect) information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.hk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website (“User Information”). We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We confirm that any personal information that you provide to us (or which is available on public registers) and any user information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner’s Office. We use your information only for the following purposes:

  • To process your order
  • For statistical purposes to improve this website and the service we offer
  • To provide you with website content and advertisements.
  • To administer this website.
  • If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, email or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Electronic Data Ordinance.

Cookies

Cookies are small bits of text that your web browser software stores on your computer when you visit some websites. The Sprouts in a Jar uses cookies to make it easier to use our site and to allow us to improve the service to you, our customer. A cookie generated by Sprouts in a Jar.com allows us, for example, to retrieve your current shopping basket, to recognise you when you visit and to help you navigate around our website.

Our cookies do not collect sensitive information such as your name, address or financial details. The cookie simply holds the “key” that, once you’ve signed in, is associated with this information.

Because we rely on cookies to make the shopping experience easier and more tailored to your needs, your browser must be set to accept cookies before you can place an order with us. (You can change the cookie setting in your browser’s preferences, usually found in the Edit menu.)